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How To Use Different Modules In AI SmartCaller

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How To Use Different Modules In AI SmartCaller

Introduction

In AI SmartCaller, there are various types of modules, each designed to be user-friendly and beneficial. This video provides an overview of the available modules in AI SmartCaller, detailing their functions and purposes, as well as guidance on how to effectively utilize each one.

Procedure

Step1: Login the AI SmartCaller snap1

Step2: Click on Cloud PBX snap2

Step3: Click on SIP snap3

Step4: Click on trunk snap4

Step5: Click on Inbound routing snap5

Step6: Click on Outbound routing Snap6

Step7: Click on Announcements Snap7

Step8: Click on blacklists Snap8

Step9: Click on Time Conditions Snap9

Step10: Click on Time Groups Snap10

Step11: Click on IVR Snap11

Step12: Click on Follow me Snap12

Step13: Click on Queues Sanp13

Step14: Click on Ring Groups snap14

Step 15: Click on Conferences sanp15

Step16: Click on Music on hold snap16

Step17: Click on Agent Console Snap17

Step18: Click on Outgoing campaigns snap18

Step19: Click on Reports snap19

Step20: Click on Settings snap20

Step21: Click on Notifications Settings snap21

Step22: Click on Appearance snap22

Conclusion :

We have reached the end of this article. In this guide, we have walked you through the steps required to configure the modules in AI SmartCaller. Your feedback is much welcome.

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Frequently asked questions ( 5 )

Q

What are the Different Modules In AISmartcaller ?

A

- PBX Module

- Call Center Module

- Voicemail Module

- IVR Module

- Conferences Module

- Call Detail Records Module

- Ring Groups Module

Q

What is PBX Module ?

A

This is the core module of AISmartcaller and is responsible for call routing, handling extensions, and managing inbound and outbound calls.



Features include:

Call forwarding, voicemail, IVR, and call queues.

Call monitoring, call recording, and conference calling.

Q

What is IVR (Interactive Voice Response) Module ?

A

- This allows the creation of voice menus for incoming calls.

- IVR systems can route calls based on input from callers (like pressing keys) and provide information, record messages, or forward calls.

Q

What is Call Detail Records (CDR) Module ?

A

- This module provides detailed call logs, including the call’s start and end time, duration, call destination, and other metadata.

- The CDR is essential for billing, auditing, and analysis.

Q

What is Ring Groups Module ?

A

- Manages groups of extensions that ring simultaneously or sequentially when a call comes in.

- This is commonly used for departments or teams, ensuring that calls are answered quickly.

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