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How to install Call-Center module in Elastix

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To install Call-Center in Elastix

In the previous articles, we saw about various aspects of Elastix. In this article, we will learn how to install Call Center in Elastix. Elastix server provides call center service, and it can be done by installing the call-center module.

The module lets the elastix server to act as a call center, so that its users can create call center agent and perform activities related to it.

There are two ways to install Call Center module as it can be done either Graphically or through a command line.

To Install Call-Center Graphically
Make sure you do not have have Call center installed in your Elastix. To do that, point to your elastix server ip address. If Elastix call center module is not installed, it will be displayed.
elastix_dashboard

Click on the Addons option in the left pane.

addons

In the listed Addons, find Call Center module and then click " Install"

install

Once it is done, sign in or sign up with your account so that you can install the module.

login

The installation takes place once you have logged in.

installation

The module is now installed, start it through the Elastix dashboard.

module

After its done, you can view " Call Center" option on left pane.

module_installed

If you want to install Call Center through a command, use the following command.

# yum install elastix-callcenter* -y

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Frequently asked questions ( 5 )

Q

Does elastix gives complete soultion for call center?

A

Yes it does but to get complete you must opt for support

Q

what is the uses of installing elastix server?

A

Elastix is an Open source Software for your server for PBX Unified communications solution. It is the best tools available for Asterisk-based PBXs into a single web based user interface for configuration and management. It also includes capabilities like call center software with predicitive dialling

Q

what is the procedure for creating the partition in elastixs?

A

step is to create system partition requires before installing elastix. We need to create 3 partitions.

1. The System or Boot partition requires minimum 500M which should be mounted on /boot mount point.



2. The Swap partition which should double your RAM size, will be mounted on swap.



3. The Root partition which can set size according to your needs and should be mounted on /.

Q

Where can I see the added extensions on whole?

A

After enabling your extension you can go check in PBX -> operator panel

Q

what is the next step after partitioning the elastix?

A

after the partioning

we need to configure Network and hostname we can either configure the network now or can also be done after the installation is completed

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