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How To Create Trunk On AI SmartCaller

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To Create Trunk On AI SmartCaller

Introduction:

A trunk is established to manage incoming and outgoing calls for the extensions within office environments. It is necessary to configure the mobile number as a trunk. Once this is completed, we can enable the functionality for both incoming and outgoing calls. This feature serves as a valuable application in AI SmartCaller.

Procedure:

Step 1: Click on cloud PBX snap1 Step2: Click on Trunk snap2 Step3: Click on create Trunk snap3 Step4: Enter the credentials and click save snap4 Step5: Refresh the page to see the changes snap5

Conclusion:

We have reached the end of this article. In this guide, we have walked you through the steps required to create Trunk on AI SmartCaller. Your feedback is much welcome.

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Frequently asked questions ( 5 )

Q

What is a Trunk in Issabel?

A

A Trunk is a communication line that routes calls between your Issabel PBX and external systems like SIP providers, other PBX systems, or the public telephone network.

Q

How do I add a Trunk in Issabel?

A

Go to Cloud PBX -> Trunks
Click Create Trunk
Select Trunk Type
Select Provider
Enter Physical Line Port, Username, Password, Gateway, and Gateway Port.

Q

How do I troubleshoot a trunk that’s not working?

A

Go to Cloud PBX -> Trunks and check the status.
Use the Asterisk CLI: sip show peers or pjsip show endpoints
Check logs in /var/log/asterisk/full
Verify firewall, NAT, and credentials

Q

How can I test if a trunk is registered?

A

Use the Asterisk CLI command:
For SIP: sip show registry
For PJSIP: pjsip show registrations

Q

How do I route calls through a specific trunk?

A

Use Cloud PBX -> Outbound Routing
Set the dial pattern (e.g., 1..upto..9 for dialing with a prefix)
Assign the desired trunk in the Trunk Sequence.

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