How to create Queues in Issabel

creating Queues in Issabel

Queues are defined in queues.conf or in dynamic realtime. The latter allow storing queue configuration in a database so that changes are immediately available for new callers without the need for an explicit reload. In this tutorial, we are going to see about the procedure to create ' Queues' in Issabel. This tutorial covers the method to create Queues in Issabel.

To create Queues

Once you open your Issabel dashboard, select PBX Configuration option from the PBX menu which present on the left pane. In the listed options, click on queues.

Enter all the necessary details such as queue number and queue name. Select the static agents using Extension Quick Pick.

Also, select Ring Strategy and enable or disable Autofill option

Once it is done, select the fail over destination for the queue.

To add the queue to an extension, select the extension for which you want to set the Queue and add it.

After fill the details in queues click on the submit changes and click on the apply config.

The queues is configured in issabel.

With this, the method to create Queues in Issabel comes to an end.