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How to create Misc Destinations and add it to the IVR in Elastix

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To create Misc Destinations and add it to the IVR in Elastix

Misc Destinations is a module available in Elastix for adding miscellaneous destinations that can be used by other modules for routing the incoming calls. This article explains the method to create a Misc Destinations module and the technique to add it to the IVR module in Elastix.

To create Misc Destinations

Open your Elastix Dashboard and choose PBX ---> PBX configuration from the left pane of your dashboard. Select Misc Destinations from the listed options.
Elastix_dashboard

Add your description for the Misc destination and the number to which you need to create a Misc destination. Once you have configured, click on submit changes.
Add_Misc_Destination
A New Misc destination is now added.
New_Misc_Destination_added
The next procedure is to add the Misc Destination to IVR. Choose the IVR option and choose Misc Destination option from the drop down list box for the Timeout Destination field.
Edit_IVR_Linuxhelp
Now, select the newly created Misc Destination.
Timeout_destination

Finally click Submit and Apply Config.
Apply_config
Now the Misc Destination is added to the IVR.
add_to_IVR

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Frequently asked questions ( 5 )

Q

Can my IVR application be transferred to a purchased IVR system?

A

Yes. For most outsourced IVR applications, the actual IVR program can be transferred to a system purchased from DSC at minimal expense. If internet integration has been provided with the IVR application, the cost is higher. DSC will provide this estimate upon request and perform the transfer in a timely manner.

Q

How long have you been in business serving hosted clients?

A

Database Systems Corp. was founded in 1978 and has been providing products and services to our industry far more than any of our competitors. We've served small organizations and companies. We've likewise provided products to our Government and large Fortune 100 companies alike.

Q

How is integration with existing applications handled?

A

DSC has developed the most comprehensive integrated solution for voice applications available on the market today. From our "Open IVR" approach to our XML data access and client/server design, we provide our clients with the most choices when it comes to database integration.

Q

What is IVR in Elastix?

A

IVR - short for Interactive Voice Response - automates interaction with telephone callers. Most people are familiar with IVR applications.
These applications allow users to retrieve information such as bank balances, flight schedules, and movie showtimes from any telephone and without the help of a live operator.

Q

Where do I start in order to create my own IVR applications?

A

The best place to start is the IVR Tutorial.
The first part contains a user guide for creating an interactive voice or text application using the graphical design environment. The second part is for developers.
A good starting point for your own application is to copy one of the sample IVR applications included in the IVR Studio program.
You can open these samples from the Library menu of the program.

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