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How to create IVR on AI SmartCaller

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To Create IVR On AI SmartCaller

Introduction

IVR is an effective application for AI SmartCallers. In this system, we can configure specific digits for each extension. This approach eliminates the need to remember complex numbers, as we can save them as simple digits and route calls directly to the designated extensions.

Procedure:

Step1: Click on Cloud PBX

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Step2: Click on IVR

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Step3: Click create IVR

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Step 4 : Enter the Needed Details And click Save

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Step 5: Click on Inbound Routing

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Step 6: Edit the Inbound Routing to IVR and click Update

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Step 7: Now make the Call with 1st option

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Step 8: Now make the Call with 2nd option

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Step 9: Now make the Call with 3rd option

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Conclusion :

We have reached the end of this article. In this guide, we have walked you through the steps required to Create IVR in AI SmartCaller. Your feedback is much welcome.

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Frequently asked questions ( 5 )

Q

What is an IVR in AISmartcaller?

A

An IVR (Interactive Voice Response) system in AISmartcaller is an automated telephony system that interacts with callers through pre-recorded voice prompts. It allows the caller to navigate through menus, select options, and route calls based on their input (e.g., pressing keys on the phone). In AISmartcaller, IVR systems are used to manage inbound calls efficiently, enabling users to automate call routing, greetings, and even direct callers to specific departments or voicemail.

Q

How do I create an IVR in AISmartcaller?

A

To create an IVR in AISmartcaller:
Login to the AISmartcaller.Navigate to Cloud PBX → IVR.Click Add IVR to create a new IVR.Define the IVR name and description.Add IVR Menu Options, where you can specify the key presses (e.g., 1 for sales, 2 for support).Configure each option to forward the call to the desired destination (e.g., extensions, queues, voicemail, or other IVRs).Save your IVR, and it will be ready to use.

Q

Can I set custom greetings and prompts for IVR in AISmartcaller?

A

Yes, AISmartcaller allows you to set custom greetings and prompts for your IVR. You can either upload pre-recorded audio files or record them directly within the system. These prompts can include messages like "Welcome to ABC Company, press 1 for Sales, press 2 for Support," etc. To customize the prompts, go to the IVR configuration page, where you can add, upload, or record your audio files and use them in IVR.

Q

Can I route calls to extensions, voicemail, or external numbers in AISmartcaller IVR?

A

Yes, in AISmartcaller's IVR system, you can route calls to various destinations based on the caller's input. These destinations can include:
Announcement
Extensions
Followme
Hangup
IVR
Queues
Ring Group
System Recording
Time Condition
Voicemail
All of these options can be set up through the IVR configuration page in the AISmartcaller PBX system.

Q

Can I configure an IVR to play multiple levels of menus in AISmartcaller?

A

Yes, AISmartcaller supports multi-level IVR menus, which allow you to create complex navigation structures. For example, you can create an initial greeting that gives the user options like "Press 1 for Sales" or "Press 2 for Support," and then, after the user makes a selection, a second-level menu can be presented. This second menu might give further options, such as pressing "1" for technical support or "2" for billing inquiries. You can set up these multi-level menus by linking IVRs together or configuring the appropriate options for each level in the IVR configuration settings.

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