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How To Create Agents In AI SmartCaller

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How To Create Agents In AI SmartCaller

Introduction

In AI SmartCaller, users have the ability to create a SIP (Session Initiation Protocol) for an agent, which is a valuable feature of the platform. Once the SIP is assigned to an agent, calls can be received when the user logs into the Agent Console from any location. This video provides a detailed overview of the process for creating an agent.

Procedure:

Step1: Click on Cloud PBX

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Step2: Click on SIP

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Step3: Select the Agent Details And Click Assign

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Step 4 : Click on Cloud Call Centre

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Step 5: Click on Agent Console

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Step 6: Click on Login

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Step 7: Now the Call will come

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Conclusion :

We have reached the end of this article. In this guide, we have walked you through the steps required to create Agents in AI SmartCaller. Your feedback is much welcome.

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Frequently asked questions ( 5 )

Q

What is an Agent in AI SmartCaller?

A

An Agent is a user in the Call Center module who handles incoming or outgoing calls as part of a queue-based system. Agents can log in to receive calls and are monitored for performance.

Q

How do I add an Agent in AI SmartCaller?

A

Go to Cloud PBX -> SIP -> Assign
Click Agent and select the user, then click Assign.

Q

Can supervisors monitor agents live?

A

Yes. AI SmartCaller allows live monitoring of agents through:
Cloud Call Center -> Agent Console
Recording and listening to ongoing or completed calls

Q

How do I use an agent to create a queue?

A

Navigate to Cloud PBX -> Queues
Create or Edit a Queue
In Agent section shows the list of Agents if they exist

Q

What does "pause" mean for an agent?

A

When an agent is on pause, they will not receive calls. This is used for breaks or administrative tasks. All pauses are logged for reporting purposes.

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