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How to configure IVR on issabel

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IVR configuration on Issabel

In this tutorial, we will see, how to configure IVR on issabel. IVR plays an audio file with welcome message for incoming calls from the outside. Following is the procedure to configure IVR on Issabel.

IVR Setup

From the Issabel dashboard, click PBX from the top menu bar. Choose the PBX configuration. 1 Then, click on IVR from the left hand menu. 2 Now click on Add a new IVR. 3 Enter all the options that you need and leave others as default. Once you have entered the details, click submit. 4 5 Press Apply Config to create the IVR 6 IVR is now successfully created. 7 With this, this tutorial on IVR configuration on Issabel comes to an end.

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Frequently asked questions ( 5 )

Q

What is mean by IVR?

A

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.

Q

How does an IVR System operate?

A

In an Interactive Voice Response system, callers are given the choice to select options by pressing digits. The press of the digit on the telephone keypad sends a DTMF tone to the company host system which then selects the appropriate action/response according to the digit pressed.

Q

Where are IVR Systems Used?

A

IVR systems can normally handle and service high volumes of phone calls. With an Interactive Voice Response system, businesses can reduce costs and improve customers’ experience as Interactive Voice Response systems allow callers to get the information they need 24 hours a day without the need of costly human agents. Some IVR applications include telephone banking, flight-scheduling information, and televoting.

Q

What is an IVR menu?

A

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.IVR systems can be used for mobile purchases, banking payments, and services, retail orders, utilities, travel information and weather conditions.

Q

How to use the IVR system?

A

Configure a personalized IVR message and prompts,Use pre-recorded IVR messages,Collect information about your callers,Automate customer support,Prioritize calls based on value,Route the caller to the right agent or department,Thrive with high call volumes.

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